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Published 2021.05.03
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Watch customer satisfaction expert Ruby Newell-Legner on the Toastmasters stage as she provides strategies for clubs that want to make every visitor a fascinated fan and keep all club members coming back for more. For additional tips, read her article in the May 2021 Toastmaster magazine.

https://www.toastmasters.org/magazine/magazine-issues/2021/may/successful-leadership
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